- Our Privacy policy
- Control of
personal information
- What information
do we collect and how do we use it?
- Will Magical
Homes share the information it receives?
- Cookies
- Links
- How do I make a complaint
to Magical Homes?
- Policy changes
- Tell us what you think
1. Our Privacy Policy
Magical Homes is committed to protecting your privacy. Any personal
information we collect will be used in accordance with the Data Protection
Act 1998 and other applicable laws. In this Privacy Policy references
to "we" and "us" are to Magical Homes.
2. Control of personal information
Any personal information provided to, or to be collected by, Magical
Homes is controlled primarily by Classic Country Ranges Ltd., (company
number 3964066), registered office:
Units 1 & 2,
Shinners Bridge,
Dartington,
Totnes,
Devon.
TQ9 6JY
3. What information do we collect and how
do we use it?
We will only collect information about individuals, where it is specifically
and knowingly provided, for example, at the time of registration or at
the time of ordering. This data is referred to in this policy as 'personal
information'.
When you register or order, we collect personal information to process
and fulfil your order(s). If you register you can save delivery addresses
for future use. When you place an order we will carry out security checks
to protect against fraudulent transactions.
We will also collect information concerning your marketing preferences.
In accordance with your preferences, we may contact you; with offers and
information about our goods and services; for market research purposes
and to enable carefully selected third parties to contact you with offers
and information about their goods and services. You may change your preferences
at any time by contacting us online and using the Contact Magical Homes
form. If you have registered you can also change your preferences uder
the Account Menu heading.
The information we collect will also be used to help us review, develop
and improve the products and services we offer.
4. Will Magical Homes share the
information it receives?
We use third parties to carry out certain activities on our behalf. Examples
include fulfilling orders, carrying out surveys and installations, delivering
packages, sending postal mail and e-mail, removing repetitive information
from customer lists, analysing data, providing marketing assistance, processing
credit card payments, and providing customer service. These third parties
have access to personal information needed to perform their functions,
but may not use it for other purposes.
To protect against fraudulent transactions we may pass personal information
to external agencies who will check the information we give them against
public and private databases and may keep a record of such checks to use
in future security checks. In accordance with the marketing preferences
you select on this website or subsequently, we may share your personal
information with carefully selected third parties so they may contact
you with offers and information about their goods and services. You may
change your preferences at any time by contacting us online and using
the Contact Magical Homes form. If you have registered you can
also change your preferences under the Account Menu heading.
We may share non-personal aggregate statistics data about visitors to
this site, sales and traffic patterns with other parties. However we do
not sell or share any information about you as an individual user of this
site unless you agree to us doing so.
5. Cookies
Cookies are alphanumeric identifiers that we transfer to your computer’s
hard drive through your Web browser to enable our systems to recognize
your browser and help us to track visitors to our site, so we can better
understand what portions of our site best serve you.
Our cookies do not contain any personally identifying information, but
they do enable us to provide site content and enable us to store items
in your Shopping Basket between visits.
Most Web browsers automatically accept cookies, but you can usually change
your browser settings to prevent this.
It is not possible to purchase using www.magicalhomes.co.uk unless you
have cookies turned on and we recommend that you leave them turned on.
The ‘help’ portion of the toolbar on most browsers will tell you how
to prevent your browser from accepting new cookies, how to have the browser
notify you when you receive a new cookie, or how to disable cookies altogether.
6. Links
We may from time to time establish relationships with other companies
that will enable you to access the web sites of such companies directly
from our site. Each individual company operates its own policy regarding
the sale of personal information and the use of cookies. If you have a
particular interest or concern regarding the way your personal information
will be used then you are advised to read the privacy statement on the
relevant site.
We will try to provide you with links to high quality, reputable sites
which we believe will be of interest and relevant to you, but please note
that such third party sites are not under our control and we do not contribute
to the content of such sites. When you click through to these sites you
leave the area controlled by Magical Homes. We cannot accept responsibility
for any issues arising in connection with either the third party's use
of your data, the site content or the services offered to you by these
sites.
7. How do I make a complaint to Magical Homes?
Magical Homes will undertake to handle a complaint fairly and
competently. We will keep you informed either by telephone or email at
each stage and will endeavour to fully resolve your complaint within 48
hours. If you are still not happy with the way your complaint is being
handled you should write to:
Magical Homes Customer Service Manager
Units 1 & 2,
Shinners Bridge,
Dartington,
Totnes,
Devon.
TQ9 6JY
8. Policy changes
If we decide to change our privacy policy, we will post those changes
on this page so that you are always aware of what information we collect,
how we use it and under what circumstances we disclose it. Any changes
to this policy made by Magical Homes will be posted here and will
take effect immediately. This policy was last updated in January 2008.
9. Tell us what you think
Magical Homes welcomes your questions and comments about privacy.
If you have any questions please either use the Contact Magical Homes
form or contact us at the address shown above. |
